Museums and the Buzz at Otago

The latest edition of ICOM News contains an interesting article which identifies three aspects to successful museums as follows:

• Community engagement, i.e. ensuring that your local community is closely involved with the museum, both within and without
• Innovative and unexpected exhibitions – exhibitions that offer fresh perspectives
• Doing things well – maintaining high standards in everything from museum design to cleanliness of toilets

I would add a couple more, namely:

• A strong corporate culture
• A social space, namely a museum where people feel welcome and want to return to, where they are happy to meet their friends

So it’s always stimulating to unexpectedly come across a museum which is eminently successful, and I have just been lucky enough to spend 24 hours in Dunedin, New Zealand at the Otago Museum with the Director, Shimrath Paul and the Director Exhibitions, Development and Planning, Clare Wilson.

New Zealand consistently out guns Australia with its visitor numbers, with Te Papa in Wellington the most visited museum in Australasia at a cool 1.5 million last year. And the Otago Museum is no exception with an amazing 600,000 during a special exhibition year in 2008-09 but still in a regular year over 400,000. This is in a city with a population of only 120,000 and not much more in the local rural catchment area. Compare that with the Powerhouse Museum in Sydney (population currently 4.2 million) on 470,000 visitors in 2009-10.

Has this achievement come from following these criteria for successful museums?

Let’s check it out:

• Community engagement. The Otago Museum has a complicated governance model being essentially a regional museum with funding from a number of local councils. Each of these has to be kept happy as rate payers monies are being channelled to the Museum . Last year the Museum was Winner of the Otago Chamber of Commerce Business Excellence Award for Tourism, reached out into communities in Otago with a SciCity based outreach programme, and ran Halloween guided tours round the Museum alongside a fortnightly series of live performances from kapa haka to Irish dancing. It’s noticeable that the museum guides are called communicators in the staff list, reflecting the importance the Museum sees in their role in this area with the community.
• Doing things well. The Director did tell me they have discovered a number of people come to the Museum only to use the toilets so that part of the criteria is being achieved! But the Museum does present well with succinct signage, solid looking interactives and clear labelling.
• Innovative and unexpected exhibitions. Two particular exhibitions caught my eye. One was a series of mini exhibitions in the foyer as a ’taster’ to the permanent exhibitions , being no more than a large showcase of, in turn, Indian ornate daggers, Macedonian pottery and Sir Edmund Hillary’s personal memorabilia. These change every two or three months. The other was a completely unexpected delight, namely a rainforest exhibition which morphed into a Butterfly gallery with live butterflies. Spectacular and a real draw card for repeat visitors, as the butterflies only last a few days so are constantly changing.
• A strong corporate culture. This is where the Museum really does excel – you can feel it in the place just chatting to staff. And they have done this by creating a Strategic Plan into which all staff contributed during an intensive bonding session away from the Museum, and then more importantly actually sticking to what the Plan says they were going to do. Indicative of this is that in the staffroom there is a list of “behaviours we need and respect” and “ behaviours we will not tolerate”. Check out the Plan on their website, where these are listed – it is well worth a read.
• A social space. The entrance was redeveloped to reorientate the face of the Museum from a busy road to the local park a few years ago and the result is an airy glass walled atrium which is inviting and full of buzz and people. The café is in this space, and the coffee was excellent – such an important part of museum visitation if people are going to be encouraged to return. Indicative of this, the Director was himself checking out the coffee as a new barista had started the day I was there.

So if you are down that part of the world I do recommend you call in.

Julian Bickersteth
Managing Director
internationalconservationservices

Retaining members

Ensuring that members renew their memberships each year is a key objective for most membership based organisations. For instance at the National Trust of Australia, with which I am closely involved, we know that we have regular core members and then opportunistic ones, the latter being those that either join to support a particular heritage cause or more pragmatically to get free entry to National Trust houses world wide when they are travelling. The core group tend to renew unprompted, the opportunistic ones may need chivvying along. The traditional way to do this is by personally phoning them to encourage them to renew, with the added advantage of getting feedback on the organisation. However this is expensive in terms of resources and may have only limited success.

Most museums and galleries have major membership programs. The highly successful MOMA membership program boasts an astonishing 130,000 members. But in times of economic downturn membership renewals are often the first to be chopped from personal budgets.

A couple of interesting case studies I have come across show some different ways to retain members. ICOM News reports that at the Tate in the UK, membership had risen to 90,000 when the GFC hit in 2008, at which point retention rates, having been around the 90% mark, started dramatically falling. So at what sounds like considerable cost to the management, an external data analysis company, Tullo Marshall Warren was brought in to help solve the problem. Members were broken down into eight segments, based on their propensity to lapse. Particular focus was made on the frequency of visits to the various Tate galleries (Tate Britain , Tate Modern, Tate Liverpool and Tate St Ives), as it was discovered that if visits start to tail off in the last six months of membership, there is a high chance of lapsing. If a member has lapsed for over 24 months, it was a waste of time targeting them.

It may all sound like the bleeding obvious and Tate themselves acknowledge that there were no major surprises. But what it has helped them do is to work out how better to retain members before they reach the lapsing stage. After three months of membership an email is sent to members, offering a ‘Tate treat’ in the form of a designer travel wallet when they next visit. At six months they are sent a pack of post it notes with reminders of the exhibition schedule and at nine months, just before the renewal process, the ‘Tate treat’ is a free coffee at the Museums’ cafes. Retention rate is back at 90% so it seems to be working.

Meanwhile across the Atlantic at the Whitney in New York, a different route is being employed to retain members, by offering a ‘Curate your Own’ membership. Members can select one of five specialised buckets of benefits to add to the core admission and discount member benefits. Driven initially by falling membership as the GFC hit, the Whitney wanted to find a way of connecting with their members and the experiences they most value at the Whitney, admittedly off a much smaller base than the Tate of 12,500 members. Through focus group work, they discovered five strong attitudinal segments, each of which was developed up into its own package of benefits.

The five are:

• Social, for those who enjoy cocktail parties and previews, and social gatherings around cultural events
• Insider, for those who like to see behind the scenes and be able to talk directly to curators and conservators
• Learning, providing regular lectures and gallery talks, and access to educational programs
• Family, providing such benefits as kids passports, stroller tours, and guest passes for family carers
• Philanthropy, for those wanting to support the Whitney’s work

Sounds like a great idea, but very labour intensive to organise and deliver. It is also unclear at present if it has helped retain or grow members at the Whitney.

Julian Bickersteth
Managing Director
internationalconservationservices

Museum statistics

We all know the Disraeli quote that There are three kinds of lies: lies, damned lies, and statistics. So I hesitate to draw attention to the latest offering from the Australian Bureau of Statistics on Arts and Culture in Australia: A Statistical Overview
However it does make for interesting reading. It’s just been released (October 2010), but only covers the year 2005-2006. The information is now going to be regularly updated, so that for instance the section on attendance in selected cultural venues for 2009-2010 is due out by next month.

Let me provide a snapshot of what I found to be some of the more interesting statistics, all of which relate to the period 2005-06:

• Australians on average spent 0.3% of their time visiting entertainment and cultural venues, which is the same as that spent on religious activities and three times as much as that spent at sporting venues.
• 3,630,000 people attended art galleries and 3,611,900 attended museums (i.e. almost equal) as compared to 5,699,000 that attended zoos or aquariums (surprisingly high) and 1,508,000 that attended classical music concerts (surprisingly low).
• Significantly more females attended art galleries than males, whereas only marginally more females attended museums than males.
• The frequency of attendance at art galleries (36% only once, 46% 2-4 times and 17% 5 times or more) was significantly higher than at museums (50% only once, 39% 2-4 times and 11% 5 times or more).
• 57% of overseas visitors attended a museum or art gallery and 62% visited a historic building or site
• State funding of collecting institutions varies widely, an interesting comparison being between the three major eastern states. On the face of it, there is a massive discrepancy between museum spending in Victoria and NSW, with the latter being far more supportive. Likewise in Queensland , it looks as though Archives are being disproportionately supported, though this may be due to capital works.

                                       Art galleries  Museums   Libraries    Archives


                     NSW           $49.9m          $138m          $67.3m          $7.9m

                     Victoria        $43.7m       $46.9m       $85.9m        $15.1m

                    Queensland    $36.2m    $37.1m    $48.8m       $51.9m

• Employment in museums and art galleries rose from 5,422 in 2001 to 6,204 in 2006 a rise of 14%, whereas employment in libraries dropped a massive 39% in the same period from 11,451 to 6,986, no doubt partly due to the introduction of technological services

A few thoughts arising from these stats:

• What is the offering that zoos/aquariums are providing that attracts so many more visits than art galleries and museums? Is it all about attracting kids?
• The significantly increased frequency of visits (i.e. return visitation) to art galleries over museums is in my view due to the better handle art galleries have on creating social spaces, i.e. places where people want to come to socially interact and dwell.
• With over 6 million overseas tourists and students coming to Australia each year, the fact that 57% of them visit a museum or art gallery must make us focused on how we cater for them.
• There are a large number of unemployed librarians out there.

It is also worth taking a look by comparison at a new UK site that Creative Choices has put out called Data Generator, which is designed to help individuals and businesses access the latest economic and demographic research and analysis. It looks to be a useful online tool that can help with advocacy, strategic decisions, future planning, funding applications and presentations, and if nothing else proves the point that statistics do indeed have a use.

Julian Bickersteth
Managing Director
internationalconservationservices

UK museum cuts and the broader context

I may have spoken a little too optimistically in my last blog about the likely effects of the UK budget cuts on the museum sector. Certainly the cuts at a national level have not proven to be as severe as was widely feared (and planned for). But the reality of post budget life in Britain is already beginning to hit home, particularly at a regional level, where there are thousands of museums which do not receive DCMS (Department of Culture Media and Sport) funding. Local museums are almost universally funded by local councils and that is where the cuts are really going to bite, with local council funding reduced by 28% as compared to 15% for national museums. The UK Museums Association is running a ‘Cuts Monitor’ which details the reality of this situation - an example already of an award winning local museum having to cut staff from 70 to 15. Meanwhile universities have seen an even bigger cut of 40% to all but research programs and science and technology teaching, which is bound to have a direct effect on university funded museums. English Heritage, which at one stage looked as though it might be abolished and its operations amalgamated into another body, has survived but been hit with cuts of 32%, resulting in pay cuts, and the loss of 8 directors, and this after a 3 year pay freeze.

So are they going to be able to do about it? English Heritage currently generates 25% of its’ income from commercial activities mostly at their 400 historic sites and properties, and they are going to have to look to ways to expand these. I am indebted to my colleague Sarah Jane Rennie of the Museums and Galleries NSW for drawing my attention to some of the other proactive ways in which the sector is looking to help. Sarah Jane has recently been in Scotland and came across a toolkit that Museums Galleries Scotland recently released to guide museums and galleries practitioners through times of drastic funding cuts, Choices for Change. It is aimed at local council museums that need to look at alternative ways of governance and operation to survive, and will have resonance with similar organisations in Australia.

And at another level, there is an interesting article in the latest Museum Practice on how to make loans more economically sustainable, which also has the advantage of their being more environmentally sustainable. Where this is coming from is that loans per se are expensive, and that therefore as the budget cuts hit so loans will fall, as loaning institutions attempt to recover the full cost of making loans (typically an administration fee is charged which in reality does not cover the full costs). The UK Museums Association is reviewing its key principles for loans through its Smarter Loans initiative. This is aimed at reducing costs in areas such as packing and transport by adopting a ‘common sense’ attitude. Not sure what that means but it always sounds like an excellent idea to me.

What I like about this review also is that it is helping to feed into the work that the Eu EGOR group (Environmental Guidelines Opportunities and Risks) are undertaking in looking at how environmental guidelines can be relaxed within certain parameters. This of course has a direct effect on energy costs which are typically 70% of a museum’s costs after salaries have been paid. And that is going to help lead worldwide to a new approach to environmental guidelines. AICCM has currently a taskforce in place which I am chairing to look at exactly that issue, the fundamentals as articulated by the National Museums Directors’ Conference guiding principles for reducing carbon footprints being:

• Environmental standards to become intelligent and better tailored to needs. No longer use blanket conditions for entire buildings
• Care of collections should not assume air conditioning
• Natural and sustainable environmental controls to be explored and exploited
• New or renovated museum buildings should aim to reduce carbon footprint as their primary objective

So at least out of the adversity that our UK colleagues are experiencing some good may come.

Julian Bickersteth
Managing Director
internationalconservationservices

UK Museum cuts

In Istanbul two weeks ago my colleagues who work at the British Museum were telling me that contingencies were in place to deal with up to 40% budget cuts. That would have meant a substantial down sizing of staff as well as a host of other cuts to programs. So amidst the general devastation of nearly half a million civil servants being laid off over the next four years, the budget cuts announced by UK Chancellor of the Exchequer George Osbourne on Wednesday were remarkably supportive of the museum sector. The free museum entry programme in place for the national museums has been maintained, the extensions to the British Museum and Tate Modern confirmed, and even the highly successful Renaissance in the Regions Program renewed. So the cuts that did come in the region of 15-17% were greeted with a quiet sigh of relief.


How has the museum sector managed to state its case so well? My view is that in the UK at least the national museums (on which the strength of the sector is built) have entered a golden age of late, abuzz with visitors from dawn to dusk and frequently into the evening, with strong educational programs, regular talks and concerts, good cafés and restaurants and truly finding a new vocation as space where people want to meet. Let’s hope that they can cope with these cuts with a minimum of effect on the ongoing development of what they have achieved.

Julian Bickersteth
Managing Director
internationalconservationservices

Sculpture around town(s)

Sydney’s public sculptures have come alive in a highly colourful way courtesy of some rather fabulous dressing coordinated by Michelle McCosker. Working with the City of Sydney and us (International Conservation Services) she has dressed 8 of Sydney’s best known public bronzes in highly colourful ways as part of the Sydney Statues: Project!  My favourite is William Bede Dalley, a past Lord Mayor of Sydney of somewhat portly form, who is normally known as The Green Man due to the colour of the bronze. Now he looks as though he has walked off the set of the musical ‘Wicked’. Check out more on our blog "Sustaining your heritage".

But wait - there’s more. Our first Aussie saint, Mary McKillop (well almost – the formal sainthood is granted this week end by the Pope in Rome) is already commemorated with a new bronze outside St Mary’s Cathedral in Sydney. I rather like it. It’s by Melbourne sculptor Louis Laumen.

And finally when I was in London last month I came across the latest Fourth Plinth sculpture which is an intriguing ship in a (plastic) bottle. Yinka Shonibare's Nelson's Ship in a Bottle, apparently celebrates both Nelson's success at Trafalgar and the postcolonial multi-ethnic mix and mingle of Britain today. The spot has become probably the hottest place to exhibit in international sculpture. A short list of 6 artists has just been selected, from which the sculpture to stand on the plinth during the London Olympics in 2012 will be chosen. "It's that time again," said London's mayor, Boris Johnson, "when the art world braces itself for a spurt of bold ideas for what is surely the premier public art spot in Britain. This is the chance for today's most exciting artists to create something in one of the most historic and traditional settings imaginable. We can only guess what they will come up with, but I have no doubt it will get everyone talking."

I am all for using empty plinths in this way. In 2007 we organised the NZ artist Michael Parekowhai to exhibit his ‘bouncer’ on the granite plinth in the Royal Botanic Gardens in Sydney whilst its’ normal occupant, George Lambert’s Lawson Memorial was on loan to the National Gallery in Canberra.

The pictures below show Lawson in position, and then after dismantlement viewing with some disdain the usurping of his position by the bouncer.

Julian Bickersteth

Managing Director

internationalconservationservices

Melbourne Museum Musings

Last week I was embedded in Melbourne at the annual Museums Australia conference. 600 museos from around the country having a good chinwag is probably the best way to describe it. As always the real value was in the catching up with friends and colleagues, but there were also a couple of stand out papers, most notably from Professor Richard Sandell, head of Museum Studies at the University of Leicester and Professor Stephen Heppell. To get a feel for Heppell check out his website, and you will get some idea what he is like. A man who clearly is at the top of his field in the on-line educational world, consulting to governments around the globe, and a most engaging speaker. As his web site says, part of his job is ‘ horizon scanning’ (I like that term) for the UK Government on future directions for educational policy.


Well he certainly gave us a good snap shot of what he has spotted on the horizon. Let me try and summarise:

• our children are growing up as part of the post-Google generation that live in a world of social media, where emails are something that ‘Dad does”
• current teaching modes are artificial and directly detrimental to learning. The concept of having 40 minute lessons with a bell at the end and then retuning onto the next subject for the next 40 minutes is vastly inefficient, when compared to studying a single subject for a whole morning
• technical journals, particularly those that are peer reviewed are just not keeping up with current trends as the time lag ensures they are out of date even before they hit the newsstands
• to understand what museum spaces might be like in 15 years we should look at what is happening on-line now, as this will show us
• the future lies more in the ‘doing’ (verb) than the being (noun). It will not be about who we are but what we do that defines us.
• taking shoes off for kids has a huge positive impact on their learning ability and concentration (isn't that interesting!)
• every turned off mpa/iPod/iPhone device or equivalent represents a turned off child and an opportunity to learn lost

He finished by telling us that we are about to have the most fun ever over the next 10 years, particularly in museums. Every object tells a story - it just needs that narrative released and its’ context revealed.

Bring it on, I say!

Julian Bickersteth
Managing Director
internationalconservationservices

IIC and Istanbul (2)

A week in Istanbul for the IIC Congress really provided little more opportunity than to soak up the flavour of the place. There is so much to do and see there, and one gets the feeling that it is an increasingly confident place economically ( though still fragile politically I understand) . One American friend commented that where new furniture in the US used to say Made in China it now says Made in Turkey.


It was therefore particularly opportune that we had a key note address delivered (admittedly by video) by Turkish Nobel prize laureate for literature Orhan Pamuk. I must admit to not having heard of him but am busy making amends by reading his wonderfully complex Name of the Rose type book called ‘ My Name is Red’. Pamuk is probably most famous for his autobiographical Istanbul: Memories and the City in which he sees the melancholy longing of hüzün as the hidden key to Istanbul. Hüzün is a Turkish word whose Arabic root (it appears five times in the Koran) denotes a feeling of deep spiritual loss but also a hopeful way of looking at life, “a state of mind that is ultimately as life-affirming as it is negating.” Pamuk saw in his childhood hüzün manifested by the slow collapse of the once powerful Ottoman empire hanging like a pall over the city and its citizens. Written in 2004, his book reveals how far the city has moved in the last 6 years, and Pamuk’s address to the Congress was all about how in the new confidence that city now shows, there is real danger that the past will be wiped out.

And his key note address was contextually perfect for the Congress as it allowed delegates to get in the space for a number of papers on how fragile is this ancient part of the world especially when assailed by the joint forces of development and tourism. High profile sites whether they be the Pyramids, Petra or the Acropolis will always attract international attention and therefore the support and funding of such bodies as the World Monuments Fund, the Getty etc, but these are but a few of the thousands of heritage sites around the Eastern Mediterranean that need protection and conservation.

We heard about the high profile sites, whether it was control of biodeterioration on the monuments of the Acropolis, or conserving twelfth century illuminated manuscripts at St Catherine’s Monastery, Mt Sinai, a project initiated by no less than the Prince of Wales! But we also heard about many less famous sites, such as entertainment rooms in rich Syrian merchants’ houses of the 17th and 18th century, known as Damascene rooms which display a particularly fine form of painted wood panelling. One of these rooms has now been re-constructed at the Met in New York and another known as the Ottoman Room in the Museum of Islamic Arts in Kula Lumpur. And to set these in context, we also heard from one of the few professional conservators working in Syria about his work trying to conserve the remaining 200 or so rooms that survive in Damascus – a fascinating and ultimately complimentary series of papers.

IIC Congresses are for my part a confirmation of why I work in this fascinating and complex field. Unlike the equivalent conferences run every three years by the Committee for Conservation of ICOM, which are based around a series of working group meetings, these Congresses are not so much about coming away with detailed information on how to tackle one’s next conservation project. They are about a reaffirmation that the conservation sector’s strength lies in our ability to learn from the experiences of other specialists outside our chosen field. Thus we deepen our conservation knowledge, and are able to apply this broad view to the benefit of our next project. We shall meet again in Helsinki in two years hence.

Julian Bickersteth
Managing Director
internationalconservationservices

Istanbul and IIC

I’m blogging from Istanbul, where I am spending a week at the IIC ( International Institute for the Conservation of Historic and Artistic Works – to give it its full title) biannual conference, of which I am Vice-President. Apart from being in a city that I have always wanted to visit, ever since I studied Aghia Sophia during an Early Christian Art component at university, it is proving to be a most stimulating time in terms of the spread of countries represented.


I am told there are 44 different nationalities at the conference, and for the first time as a conservator I find myself rubbing shoulders in the lunch queue with conservators from Syria, Jordan, Bulgaria, Oman, Qatar, and of course Turkey, along with the usual Western European and North American suspects. The result is an extraordinarily rich dialogue around conservation issues, and encouragingly a very clear common ground about what we are doing, and why we are doing it. The fundamental difference is that we in Western countries are operating in a legislative framework where cultural heritage is genuinely protected, whereas many conservators in this region are lone voices, without any serious government support.

Our opening speaker was Professor David Lowenthal from University College London, who it should be said turned up looking considerably the worse for wear, having had an altercation with a truck three days before. When you are 87 that’s not such a good idea, but having had the taxi in which I came into town from the airport mow down an old lady and her shopping in front of me (luckily she got up again, but I don’t think the shopping did) I could understand where he was coming from. However despite injuries this erudite man gave us a powerful jolt as to why we are doing what we do as conservators.

The author of ‘The Past is a Foreign Country’ , Lowenthal believes strongly in the need for us to embrace the broader conservation debates. His challenge to us as conservators was therefore to enter into dialogue with those around us. He sited how conservators have traditionally been separated from curators, through conservators considering the latter to be scientifically ignorant ( not sure this is the reality). And more strongly he urged us to see care of the wider environment, i.e. environmental conservation, as being critical to cultural conservation. The relationship between the two is vital, he said, especially in terms of the environment’s ability to provide context for culture. We must see posterity as our prime duty as conservators, not worrying about how we do something but why we do it.

Challenging stuff, particularly when delivered in this eastern Mediterranean cradle of civilisation. I will set it in the context of the wider conference proceedings in my next blog.

Julian Bickersteth
Managing Director
internationalconservationservices

In praise of the Victoria and Albert Museum

The V&A has always been one of my favourite destinations in London ever since as a young furniture history student we used to pore over the rows of chests of drawers and chairs in the furniture galleries. By modern museological standards, such displays would be seen as inaccessible to most visitors and stultifyingly boring in design (somewhat over hyped in the latest Autumn 2010 edition of Bonham's magazine as " the long, doom laden corridors of South Kensington's own version of Gormenghast"), but we loved them.


With the opening of the British Galleries in the 2001, all that changed with the decorative arts collections now combining to tell the story of the development and evolution of British design. The galleries set an international benchmark in intelligent and accessible exhibition design, and visiting this week it was exhilarating to see the Museum continues to raise the bar. I had gone there specifically to see the highly acclaimed newly opened Medieval and Renaissance Galleries, but found myself re-discovering a range of other galleries. The Gilbert Silver Collection has now moved to the V&A from Somerset House and is so much better displayed, sitting alongside the impressively dense displays in the Whiteley Silver Galleries. The showcase, lighting supports and information design is all superb, and the extraordinary painted and tiled interiors of the V&A, not to mention the wonderful garden , are now used to maximum benefit rather than being boarded over.


I also discovered the substantial paintings collection that the Museum holds, including major works of Constable and Turner now in their own dedicated galleries. And if you are after a bit of muscle, the sculpture galleries depict the full story of the development of English sculpture, managing to slip into the story the fabulous Theseus and the Minotaur of Canova and Bernini's Neptune and Triton.

Much of the praise can be attributed to Sir Mark Jones who became director in 2001. At that time the V&A had broken the careers of a series of directors  ( Roy Strong, Elizabeth Esteve-Coll, Alan Borg) who had been unable to conquer the eccentricities of either the staff or the maze of dark galleries ( see above), or even the diverse nature of the collection. "What is the V&A for?" asked UK Culture Secretary Chris Smith in 2004, which just about summed up common perceptions of the place. So it is great to see it back as a market leader again.

A couple of observations:


1) The US style of benefactor recognition is now slipping in with many of the galleries now personally named, e.g. the Dorothy and Michael Hintze Sculpture Gallery - doesn't worry me, especially if it allows such great results.


2) The provision of computers to allow visitors to access the wider collection was as far as I could see being completely ignored. I saw the same thing at the National Portrait Gallery later in the day. I believe such provision is missing the point. Visitors come to see the real thing and know they can access much of the collection on line so why bother during a visit. Let's ditch this idea.


And the Medieval and Renaissance Galleries? - mind blowing. Do make time to visit them for a wonderful museum experience when next you are in London.

Julian Bickersteth
Managing Director
internationalconservationservices